Tuesday, July 14, 2009

What People Say...

"Your pricing is very reasonable considering the whole package of personal ID and project management services provided by Chee Hoong and Lola . The construction workers team that you assembled have dealt with my project with great skills.

I found Meridian by chance browsing through the internet. It was a blessing that you guys turned out to be real professionals to deal with.

I had used other contractors before for my old house. Bad experience, I must admit. Poor workmanship, cheap materials. Poor project management with lots of delay. No after sales service at all. They never come back ever again to attend to my complaints.

Did Meridian help me? Yes truly. It was a hassle free project for me. Chee Hoong took care of everything and willing to listen to any of my suggestions and preference. After sales was really good and prompt. I have confidence that this project was a worthwhile investment after all. ID suggestions and colour matching by Lola was great. We are very happy.

Any time! I am sure to recommend your services to any person who ask me. I will just tell them to let Meridian to become the whole project manager rather than to source out their projects to various contractors. Your service is unbelievable!"

Comment from :
Dr. Hoe Kah Siong
Consultant Anaesthesiologist
Prince Court Medical Center, Kuala Lumpur

“I was reading some forum in which Lola was actively participating in the discussion. Though she is an interior designer and have own business in interior design and work, her reply and feedbacks in the discussion seems honest and sincere. That’s when I sent an e-mail to her asking if she is interested to work for my new apartment. And it all started from there on.

During evaluation I did not compare prices much with another two contractors I engaged for the project. Each one has own advantages but I was more concerned on the quality of work and the after sales service that I will be getting. At that point of time I cannot gauge any of these from the quotations, but after several discussions with both Lim and Lola, I am confident in them. And I was right. 1 year after the project I am still getting the after sales service from them, with no hassle or hidden cost. I am a happy customer now.

My dealing with other contractor did not go beyond asking for quotation, so I do not know how they will fare against Meridian Design. This is where personal touch matters most whereby some big ID consultants tend to be very calculative and charge you for every single change or improvement you need to do during the project. I did not experience this with Meridian Design. Even well after I have moved into my new apartment, I am still getting the after sales services from them without hassle. I am sure I will not be getting this kind of service from many other companies as a business aims to make money and naturally they tend to be calculative and difficult. The fact that Meridian Design is a small family business with a lot of personal touch appeals to me most.

Meridian Design helped to make my choice of dreamed living space a reality. I am sure everybody will have their own idea on the most suitable living environment tailored towards the needs and lifestyle of the particular person. From the planning stage, I discussed my needs and lifestyle with Lim & Lola, and they produced the most suitable design fulfilling my needs. All the details are discussed promptly minimising any design error that can be costly to rectify. I have a friend who engaged an ID for his new place. The design errors made by the ID costs my friend quite a considerable sum of money, as details like the distance of the sink to the shower screen, lighting points and socket positions are not discussed explicitly during the planning stage. I am glad that through his experience in ID, Lim has advised me accordingly on these details and avoided the costly design error. I remembered how it took us 30 minutes just to discuss the perfect location of the mirrors in the bathrooms.

I definitely recommend Meridian Design to my friends and family. As ID process can be rather pressing and costly affair, it makes perfect sense to ensure that we have a reliable partner to work with. For me, ID is something very personal, and there is no one design already in the market that can fit your specific needs and lifestyle. Customisation is the key and to do this one will need to get an experienced, reliable and trusted company to do it right first time. And Meridian Design has done this for me and I trust it will do the same to my friends and family.

In one word, Meridian is Reliable.”

Comment from :

Fadli Baharuddin
Manager, Business Development

“As a Singaporean, I am not familiar with other IDs here in Malaysia nor done any price comparison. I selected Meridian because they are sincere, with genuine attitude, very patient and willing to go the extra mile to accommodate changes.

Meridian had helped in my home renovation by offering good ideas on design, are adaptable to changes, and are ready to provide cheaper solutions and alternatives where possible.

Yes, I will definitely recommend Meridian to my friends as I appreciate their patience and sincerity. In one word Meridian is Trustworthy.”

Comment from :

Chan Tau Chou
Field producer
AlJazeera Network


“Meridian was recommended to me by my friend for its good rapport and excellent customer service. Their price is not the cheapest nor the most expensive – I would say middle range, but it was worth every cent!

I have not engaged any contractors before but my close family members had warned me to be careful in choosing one. Some had the bad experience of engaging contractors with weak finances and bad cash flow management or work quality issues.

Meridian helped us by providing a complete package – a one-stop solution that includes both structural works and interior design concept consultation.
Would I recommend Meridian to my friends and family? I’ve already done that in Lowyat.net forum! Because I want to share the same satisfaction that I’ve already experienced! And how would I describe Meridian? Meridian’s service was worth the money spent!”

Comment by :
Mohd Ridzuan Ahmad Hariri
Bank Executive

“Even though your price is above average, I chose to engage Meridian because they are easy to deal with, listen to customers’ needs and gave great ideas. Your service is value for money!

I had used another contractor to renovate my house before Meridian came in. The discussion process was difficult and mistakes kept happening even though clear instructions had been given. He seemed to prioritise profits instead of customer satisfaction, non-negotiable on money and disappeared with the money paid!

Meridian came up with brilliant ideas, generous with goodies, were very detailed, with excellent on-site workers. Now the kitchen is one of the best areas in the house. I will certainly recommend Meridian to my friends and family due to their excellent service, consultative advice, value for money and their flexibility. Nowadays, discounts, flexibility and free goodies are very important. They can even help you to design the whole house! Meridian is awesome!

However these are what Meridian has to improve on : be punctual on every appointment and get more selection of materials and colours.”

Comment by :
Yourdadisangry , a member of Malaysia Real Estate Forum
Our commitment
Yourdadisangry, thank you for bringing out points for us to improve on. We treat and value every feedback as constructive and I am emphasizing that our workforce learn the importance of time management and customer care. It’s an uphill task as contractors are from the old school but we’ve taken the first step by enrolling the management team and supervisors for training.

Lola Lim
Designer and Director, Meridian Interior Design Sdn Bhd


Kenny said...

Hi Lola,

I came across a mention of Meridian Design in this forum. Check it out:-


Lola Lim said...

Hi Kenny,

Thanks for the link! I think I can guess the identity of the particular customer but I won't name him/her. Some people prefer anonymity. I am grateful for his kind and generous remarks, again I must thank the almighty for sending nice people along our path all the time.

This new social media platform is VERY unnerving! All our warts and blemishes are really exposed to the public. However, these forums really help us understand the consumers - their concerns and their fears.

I happened to read some concerns posted by members of another forum http://renotalk.20.forumer.com/ about their home renovations that inspired me to write this blog - sharing some of our experiences to help people avoid common renovation mistakes.

bath mateus said...

good blog..........